Return Policy
Our Return Policy
Because of the nature of our products, safety and contamination are real concerns, which prohibits us from accepting and reselling any item after it leaves our shelves. As such, we are unable to accept returns or exchanges. Please be confident in your selections before finalizing your order. If the product you received was sent in error or damaged, please get in touch with us within 48 hours of receipt and we will gladly do our best to fix any issues.
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Soap Weight
Our showcase artisan soaps are handcrafted in small batches. The handmade nature of cold-process and melt and pour soaps means that the weight and appearance of each bar may vary. All soaps are fully cured and ready to use.
Soap Care
In order to extend the life your soap as much as possible, you’ll want to keep it dry in between uses by letting it drain on a soap dish rather than just letting it sit directly on your countertop, sink or shower ledge.
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Shipping Policy
Always Free Shipping Policy
We know calculating shipping costs is a hassle so we won’t charge you for regular shipping for any purchases within the continental U.S. We use USPS for most small orders. Large orders that require special handling may be shipped with UPS or FedEx. We will inform you of the carrier if it is not USPS. If you require faster service, please contact us directly. Once your order has reviewed and payment received, we will sent it to our warehouse for shipment. We strive to process and ship your order within 1 business day. Please note that some credit card processing can take up to 3 business days depending on the accuracy of the information given to us.
Privacy Policy
Who we are
We are Sweet Melissa's Soap Shack. Our website address is: http://sweetmelissassoapshack.com and https://sweetmelissassoaps.wixsite.com/sweetmelissasoaps. Our store is operated by a third party secured platform. Click here to read their privacy policy.
Comments
When visitors sign-up and/or leave comments on the site we collect the data shown in the collection form, and, if applicable, the visitor’s IP address and browser user agent string to help spam detection.
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us, if available. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.